Publish the WhatsApp Journey
Once you have completed creating the communication flow and mapping the keywords with the associated flow, you are now ready to publish the WhatsApp journey.
Follow these steps to publish the journey via WhatsApp:
1. Verify your flow and map the keywords with the flow before publishing.
2. Copy and paste the webhook URL (given in Keyword Builder page) in the WhatsApp Channel vendor portal.
For this journey, We've used the Karix WhatsApp business provider. So, copy and paste this url in the Karix.io portal as shown below.
- After logging into your Karix account, paste the URL in the dashboard.
- Note that, this URL is configured to receive the inbound messages sent to your sandbox number.
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- If you want to change the Webhook URL, click Edit Webhook URL.
3. After saving the flow, click Publish in Keyword Builder page to publish the WhatsApp Journey. You will get a success message "Published Successfully" if you have the published the WhatsApp journey successfully.
Published WhatsApp Journey
The customer can save the WhatsApp journey phone number in their contacts and initiate a conversation through WhatsApp.
They can merely say Hi and send the appropriate keywords as mentioned in the automated messages through WhatsApp to access the services offered by the enterprises.
In our example, send Hi to the bank's number via WhatsApp.
