Publish the WhatsApp Journey

Once you have completed creating the communication flow and mapping the keywords with the associated flow, you are now ready to publish the WhatsApp journey.

Follow these steps to publish the journey via WhatsApp:

1. Verify your flow and map the keywords with the flow before publishing.

2. Copy and paste the webhook URL (given in Keyword Builder page) in the WhatsApp Channel vendor portal.

For this journey, We've used the Karix WhatsApp business provider. So, copy and paste this url in the Karix.io portal as shown below.

After logging into your Karix account, paste the URL in the dashboard.
Note that, this URL is configured to receive the inbound messages sent to your sandbox number.

If you want to change the Webhook URL, click Edit Webhook URL.

3. After saving the flow, click Publish in Keyword Builder page to publish the WhatsApp Journey. You will get a success message "Published Successfully" if you have the published the WhatsApp journey successfully.

Published WhatsApp Journey

The customer can save the WhatsApp journey phone number in their contacts and initiate a conversation through WhatsApp.

They can merely say Hi and send the appropriate keywords as mentioned in the automated messages through WhatsApp to access the services offered by the enterprises.

In our example, send Hi to the bank's number via WhatsApp.

Deleting the WhatsApp Journey or Flow

Click button to delete the entire WhatsApp journey.

Navigate to Flow tab and click Delete button to delete the respective flows.

Restore the deleted journey

To restore the deleted journey or flows, navigate to Manage -> Trash and search the journey or flow name in the "Resource Name" field and click Search button.

You can find the deleted journey or flow in the below table, click button to restore the deleted resource.

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Journey Properties